Track-IT! Online IT Support Request and Tracking System
for staff and faculty

Quick Start
  • Direct your browser to
  • Enter the last eight digits of your CUNYCard id (without the space) as your username.  Leave the password field blank if this is the first time you are logging in.
  • Create a password to be used in future logins
  • To submit a new work order or to view, modify or complete an existing order, select Work Orders from the menu bar.
  • When creating a new work order, we recommend that you select the division or department of the College in which you work as Work Order Type from the drop down list.
  • You will receive email confirmation when work orders are created or completed.
  • If you prefer, you can continue to report problems or requests for service by contacting the IT Center Help Desk by telephone at (718) 960-1111, by email at or in person in Carman Hall, room 108.
Detailed Instructions