FREQUENTLY ASKED QUESTIONS ON CONNECTING FROM HOME 

1. How do I connect to the Electronic Journals and Online Databases from off-campus?
2. I typed in "www.databasename.com", but can't access the database. What did I do wrong? 
3. I'm trying to access the databases from my office, but it keeps bouncing me back to my job website page
4. I click on a database and it prompts me for a username & password. How do I get this information?
5. The database cannot be found.
6. I can't access an e-journal. It requests a username and password.
7. I typed in my library number but can't get access.
8. Can I search databases from other CUNY libraries?
9. How do I renew books online?

1. How do I connect to the Electronic Journals and Online Databases from off-campus?

For instructions click on  "Access From Home Instructions".

2. I typed in "www.databasename.com", but can't access the database

You can access licensed electronic databases from off-campus only through the Lehman College Library Web site via links on the "Electronic Databases and Resources by Title" page. 

3. I'm trying to access the databases from my office, but it keeps bouncing me back to my job website page

Many Lehman College students are able to access our electronic resources from their offices through a local area network. However, some networks' firewalls may block the ports used by the Library proxy server.

Restart your computer and try again. If a problem persists contact your network administrator.

4. I click on a database, it prompts me for a username & password.  How do I get this information?

When our "Electronic Database by Titles and Resources by Title" list indicates that a password is needed, call the Reference Desk at 718-960-8580 in order to obtain this information.  

When our "Electronic Database by Title and Resources by Title" list doesn't indicate that a password is needed, make sure that you access a database through the Lehman Library Website. If the problem persists restart your computer and try again.

5. The database cannot be found.

If you have difficulties accessing a database through the Lehman Library Web site, first, restart your computer. If you still have a message that a database cannot be found, call the Reference Desk at 718-960-8580 or e-mail stefanie.havelka@lehman.cuny.edu.

6. I can't access an e-journal.  It requests a username and password.

1. Make sure that you are trying to access an e-journal through the Lehman College Website.
2. Make sure that Lehman College has a "full-text" subscription to this e-journal. You may find this information on "Electronic Journals by Title" list.

7. I typed in my library number but can't get access.

I. Check at the Circulation Desk to confirm your ID is active.
2. Restart your computer.
3. Do not use spaces, dashes or any punctuation when typing in your library number.

8. Can I search databases from other CUNY libraries?

Electronic resources listed on a particular college Web site may be restricted to this college's users. All CUNY libraries are open for on-site use to anyone with a CUNY ID card.

Databases listed on "E-Journals and Reference Databases" page are available to all CUNY users. These CUNY-wide Library Resources are accessed through the CUNY Portal using the Library Number or Barcode of a currently validated CUNY ID card.

Anyone can use the CUNY+ Online Catalog.

Updated November 13, 2009