ICE MAIL
(for D.I.D. mailbox users)

Voice Messaging system 
     a. Access your voice mailbox .
     b. General Information.
     c. Phone manager option.
     d. Check massages.
     e. Record & Send massages to another voice mail subscriber.
      f. Transfer Subscribers Into voice mail.
     g. Transfer non-subscribers (general public) into voice mail for D.I.D. users.
 

 TO ACCESS YOUR VOICE MAILBOX

1.      From your own phone when your message waiting light is flashing:

            a.    Lift the handset or activate the speaker to obtain dial tone

            b.    Press your flashing MESSAGE key

            c.    The system will prompt you to enter your security code

2.      From your own phone when your message waiting light is not flashing:

a.      Dial the internal extension number for voice mail _____Ext 1150________

b.      The system will prompt you to enter your security code

3.      From another person’s phone that has a voice mailbox tied to it:

a.      Dial the external extension number for voice mail _____Ext 6999________

b.      When the voice mail system answers it will prompt you to enter your personal extension number

c.      The system will prompt you to enter your security code.            

4.      From another person’s phone that does not have a voice mailbox tied to it:

a.      Dial the external extension number for voice mail _____Ext 6999________

b.      When voice mail system answers it will prompt you to enter your personal extension number

c.      The system will prompt you to enter your security code

5.      From outside the Lehman College facility:      

a.      Dial the external telephone number for voice mail 718-960-6999__

b.      When you hear your personal greeting begin, interrupt it by pressing “ * # “, followed by your personal extension number

c.      The system will prompt you to enter your security code

GENERAL INFORMATION

1.      Internal extension number for voice mail _________Ext 1150_____________________

2.      External telephone number for voice mail __                                (718)-960-6999     

3.      If you call voice mail using the external telephone number, you must use a touch tone telephone.

4.      F.Y.I. - each person who has a mailbox on this voice mail system is called a Subscriber in the voice mail literature.

      5    You must set up your voice mailbox for you phone to take messages        

PHONE MANAGER OPTIONS

      1.   Access your voice mailbox.

2.   Press (3) for phone manager options.

3.   Press (1) for personal options.

4.   There are now three options you need to act on:

                        Press (3) - Record a Personal Greeting

                        Press (4) - Change Security Code

                        Press (5) - Record Your Name

5.   When exiting voice mail, ALWAYS press the ( * ) key multiple times until you hear “Thank You For Calling”.

TO CHECK MESSAGES

       1.    Access your voice mailbox.

       2.    Press (1) to listen to new messages, press (5) to listen to saved messages.

       3.    Once you have listened to a message (new or saved) you must take action on it before going on to the next  message:

                        Press (1) - to pause / resume

                                                (1)  -  Resume

                                                (4)  -  Increase Speed

                                                (6)  -  Increase Volume

                                                (7)  -  Reduce Speed

                                                (9)  -  Reduce Volume

                        Press (2) - to forward the message with or without an introduction
                                           to another subscriber

                        Press (3) - to backup the message five seconds

                        Press (4) - to discard the message

                        Press (5) - to save the message

                        Press (6) - to review the entire message

                        Press (7) - to skip to the next message

                        Press (8) - to reply to the message (if it was sent from another
                                           voice mail subscriber)

                        Press (9) - to advance the message five seconds

                        Press (0) - to hear the date, time, and from whom the message
                                           was sent (if it was sent from another

                                                voice mail subscriber)

                        Press ( # ) - to activate the HELP feature (many of the above
                                             options will be repeated by the automated voice)

4.   When exiting voice mail, always press the ( * ) key multiple times until you hear “Thank You For Calling”.

TO RECORD & SEND A MESSAGE TO ANOTHER VOICE MAIL SUBSCRIBER(Inter-Office Messaging)

1.      Access your voice mailbox.

2.      Press (2) to send a message to another subscriber.

3.      Enter the mailbox number of the person to whom your message should be sent.  (If you don’t know the

             mailbox number of the desired party, press the ( # ) key for the mailbox directory.)

4.   Press (2) to begin recording; press (2) to stop recording.

5.   Now you must act on the message you just recorded:

                        Press (4) - to discard the message and rerecord it

                        Press (5) - to send the message

                        Press (6) - to review the message

                        Press (0) - for message routing

                                                (1)  - Future Delivery

                                                (2)  - Urgent Status

                                                (3)  - Restrict Message Forwarding

                                                (5)  - Request Receipt Notification (Return Receipt)

                        Press ( # ) - to activate the HELP feature (many of the above options will be repeated by the  automated voice)

6.   If you would now like to sent the same message to another subscriber, press (1) and enter the subscriber’s

      mailbox number - otherwise press (9).  (You can send the same message to as many subscribers as you want

      by repeating the above procedure)

7.   When exiting voice mail, always press the ( * ) key multiple times until you hear “Thank You For Calling”.

TO TRANSFER SUBSCRIBERS INTO VOICE MAIL

1.      Follow your telephone system transfer procedures, and transfer the employee to their personal direct  extension number

               ”TRANSFER” button, then dial the employee’s specific direct
                extension

2.      Hang up.

TO TRANSFER NON-SUBSCRIBERS (general public) INTO VOICE MAIL FOR D.I.D. USERS

(without ringing the phone)

1.      Follow your telephone system transfer procedures, and transfer the caller to the voice

      mail pilot number __________TRANSFER 1150 (voice mail pilot ext)_

2.      You MUST wait until a greeting begins before you can proceed.  Once you have heard this, press ( 1 ????) key, followed by the mailbox number of the person who’s mailbox you are transferring into.

3.      Hang up immediately.  Do not wait to hear the employee’s personal greeting begin.

4.      The caller you have transferred will receive the personal greeting of the desired party and

       will be given instructions on leaving a message for that party.