Lehman’s Internal Complaint Procedures
The Student Online Concern Form can be found on the Division of Student Affairs' Student Concerns webpage. These procedures are governed by CUNY’s Manual of General Policy (Policy 5.20). This policy applies to academic settings in all modalities, including fully online courses and programs.
Overview of How SARA Impacts Out of State Distance Education Students with Respect to Consumer Protection Complaints
Provisions of the SARA Policy Manual, including those for consumer protection and the resolution of complaints, apply to interstate distance education offered by participating SARA institutions to students in other SARA states. Only those complaints resulting from distance education courses, activities and operations provided by SARA-participating institutions to students in other SARA states come under the coverage of SARA. Complaints about a SARA institution’s in-state operations are to be resolved under the state’s normal provisions, not those of SARA. (SARA Policy Manual, Version 22.1, June 27, 2022, Section 4.1 Applicability, p. 42).
Filing a Complaint About the College or University to Accrediting Agencies
- NC-SARA Student Complaint Procedures
- New York State Department of Education
- Middle States Commission on Higher Education
Lehman College Professional Licensure Disclosures
New York State prides itself in the high quality of its licensed and certified professionals. For the protection of its citizens, each license and certificate has requirements that individuals must meet in order to be licensed or certified in New York State. A number of programs at Lehman College lead to a professional license or certification that is required for employment. Such programs are carefully designed to meet and exceed these State requirements. Professional licensure/certification requirements vary from state to state, which may affect a student’s ability to apply for a professional license/certification upon the completion of the program.
Lehman College is a member of the National Council for State Authorization Reciprocity Agreement (NC-SARA), which allows us to provide distance learning programs and coursework to residents of states other than New York. NC-SARA membership, however, does not grant reciprocity or exempt us from state professional licensing requirements. As a result, licensing requirements in New York may not be recognized as sufficient to obtain a license in any other state.
The U.S. Department of Education regulation, 34 CFR 668.43 (a) (5) (v), requires an institution to disclose whether the program will fulfill educational requirements for licensure or certification for each state. The administrative departments that offer the programs have made the following determination regarding their curriculum.
These disclosures are strictly limited to the CUNY Lehman College’s determination of whether its programs if successfully completed, would be sufficient to meet the licensure or certification requirements. Lehman College cannot provide verification of an individual’s ability to meet licensure or certification requirements unrelated to its educational programming. Such individual determinations are made by state licensing boards, and are fact-specific determinations.