Frequently Asked Questions

Students have 2 accounts: their CUNY account and their Lehman account.

1. Claim your CUNY account on the CUNY Log in page and click on "New User" (CUNYfirst, Outlook, Brightspace/Blackboard, Lehman 360, Navigate 360). You can also set and change passwords by going to the same site.
   
   
   
2. Claim your Lehman Account on the Lehman Login Account Manager and click on "New User" (Wi-Fi ("lehman_college"), Printing, Desktops). You can also set and change passwords by going to the same site.
   
   

For more information you can go to the Technology Self-Service Hub.

CUNY Account

• Username format: lastname##@login.cuny.edu (e.g., Mulan.Fa08@login.cuny.edu)
• Student email format: lastname##@stu-mail.lehman.cuny.edu
• If you do not know your username, visit the CUNY Login page and select Forgot Username.

Lehman Account

• Username format: lastname (e.g., Mulan.Fa). A number may be added if the name is common.
• If you do not know your username, visit the Lehman Login Account Manager and select Forgot Username.

Your accounts become available once you register for classes in CUNYFirst. Registering for classes provides access to college services such as student email, Brightspace, and Lehman360. It also allows you to claim your Lehman Account, which provides you access to campus Wi-Fi, Printers and computer labs.

As an active student, faculty, or staff member, you have access to the services and applications listed on the Lehman Logins page.

In addition, you can access campus Wi-Fi, printers, and computer labs while on campus. For a complete list of available services, visit the Lehman Logins page.

For assistance, you can receive support in person, by phone, or through Zoom by joining the IT virtual queue to connect with a live representative.

In-person support is available at:

• IT Service Desk (Carman Hall 108)
• Leonard Lief Library Front Desk

Our IT staff can assist with account access, password resets, software issues, Wi-Fi connectivity, and other technology-related questions.

Faculty/Staff and Students cannot reset MFA themselves. For assistance with resetting MFA please join the IT Lehman Q.

Your CUNY or Lehman account will be locked after three unsuccessful login attempts.

If your account is locked, please join Lehman Q where a live representative can assist you with unlocking your accounts.

Your Lehman student email address follows this format: firstname.lastname##@stu-mail.lehman.cuny.edu

Example: Mulan.Fa08@stu-mail.lehman.cuny.edu

If your email has the wrong school listed in the domain (Ex. instead of the email ending with "@stu-mail.lehman.cuny.edu", it appears as "@bcc.cuny.edu"), you can change it by following the steps below:

1. Log into CUNYFirst
2. Select Student Center
3. Select Profile and then Contact Details
4. Select the email on the top of the list and there will be a pop up window.
5. Click the email again and select the email that has "@stu-mail.lehman.cuny.edu" and click submit.

To access your email go to Outlook.com and sign in with your CUNY credentials (ex. Mulan.Fa08@login.cuny.edu).

Visit the Student Email Instructions | Lehman College page which has instructions on how to sign into your email on one of the listed devices.

The following Microsoft 365 applications are available to students:

• Outlook
• Word
• Excel
• PowerPoint
• OneDrive
• Teams
• Microsoft Copilot

Go to OneDrive and log in with your CUNY credentials (Firstname.lastname##@login.cuny.edu. Ex. Mulan.Fa08@login.cuny.edu). Access and manage your files from any device.

Go to Brightspace and sign in with your CUNY credentials (Firstname.lastname##@login.cuny.edu. Ex. Mulan.Fa08@login.cuny.edu)

• Verify your enrollment in the course by going to: CUNYfirst -> Student Center -> Schedule Builder or Enrollment & Planning.
• Log in to Brightspace and check for courses under the current semester.
• If the course is not listed, please join Lehman Q for assistance.

Please contact your professor or instructor, as course content is managed by the instructor.  If you are still experiencing issues, please join the Lehman Q for assistance.

Please contact your professor or instructor directly regarding course content, assignments, or grades.

• Visit the Lehman Library Website.
  
  
• Select the database or journal you would like to access.
  
  
• When prompted, sign in with your CUNY Login (same as Brightspace/CUNYfirst) when prompted. (Firstname.Lastname##@login.cuny.edu. Ex. Mulan.Fa08@login.cuny.edu)

1. Go to your device's Wi-Fi settings and turn Wi-Fi on
2. Select "lehman_college" from the list of available networks.
3. Enter your Lehman Account username and password.
4. If prompted to Trust the connection, select Trust.

(Make sure you are using your Lehman Login, not your CUNY Login)

Note: For device-specific instructions, please visit the Connect to Campus Wi-Fi page and follow the instructions for your specific device.

Computer labs are available at the IT Open Center in Carman Hall 108 and in the Leonard Lief Library.

For the most up-to-date hours of operation, please visit the Service Desk in the Academic IT Center - Operational hours page. The schedule is updated as needed and provides current service availability.

Printing is available at the following locations:

• IT Open Center (Carman Hall, Room 108)
• Leonard Lief Library

Option 1: Print from a Campus Desktop

1. Log in to any campus Mac or Windows computer using your Lehman account (not the same as your CUNY log in credentials).
2. Open the document you would like to print.
3. Select print and choose one of the available printers based on your printing needs (choice of printer depends on location):
   • Xerox_C8045_BW_Onesided or Two-sided
   • Xerox_C8045_Color_Onesided or Two-sided
   • Library XEROX AltalLink-C8045
4. Send your print job to the selected printer and retrieve your documents at the designated print station.

Option 2: Print from Your Mobile Device or Laptop

1. Go to Lehman 360 and log in with your CUNY credentials.
2. Select Student Printing / Mobile Printing under My Apps.
3. Upload your document, choose your print settings (color or black and white), and submit your print job.

Printing options at the Leonard Lief Library

Select:  Library-XEROX AltalLink-C8045 Reference, Reference 2, Reference 4 or Reference 5

Printing options at the Carman Hall IT Open center

Select: Open Center-Xerox C8045 Printer 1 or Printer 3

You can add funds to your printing account using the Kiosk Machine located next to the Xerox printers in the Leonard Lief Library.

Yes. Copying services are available at the IT Open Center and the Leonard Lief Library.

To make copies, select Copy on the printer, sign in with your Lehman Login credentials when prompted, and follow the on-screen instructions.

Store your files in OneDrive, your Microsoft 365 cloud storage. OneDrive provides secure storage, automatic backup, and access to your files from anywhere using your CUNYfirst account to login.

• Go to Microsoft 365 and sign in with your CUNYfirst credentials.
• Select the App Launcher (the grid icon in the upper-left corner).
• Choose OneDrive from the list of applications.

Note: After signing in successfully, your OneDrive page will open, allowing you to upload, access, and manage your files from anywhere.

We recommend storing important files in OneDrive, your Microsoft 365 cloud storage. OneDrive automatically saves your files to the cloud, helping protect them from data loss and allowing you to access them from anywhere with your CUNY Login credentials.

How to Protect Your Account and Data

To help protect your Lehman, CUNY, and Microsoft 365 accounts, follow these security best practices:

1. Use Multi-Factor Authentication (MFA). MFA is required for your Lehman, CUNY, and Microsoft 365 accounts. Each account requires its own MFA setup.
2. Never approve unexpected MFA requests. If you receive an MFA prompt that you did not initiate, deny the request. Never share your password or MFA code with anyone, including someone claiming to be IT support.
3. Use strong, unique passwords. Do not reuse passwords across email, banking, social media, or other accounts. Change your password immediately if you believe it has been compromised.
4. Be cautious of suspicious emails. Do not click unexpected links or attachments, especially messages requesting passwords, MFA codes, Social Security numbers, or other sensitive information. Report suspicious emails to spam@lehman.cuny.edu.
5. Store college data only in approved systems. Do not save student or confidential college information in personal email accounts, cloud storage services, or other unsecured platforms.
6. Lock your computer when unattended. Always lock your device before stepping away, even for a short period.
7. Use a password manager. Avoid saving passwords in your browser. Use a secure password manager to store and manage your credentials.

Note: If you believe your account has been compromised, change your password immediately and contact Lehman IT through Lehman Q or visit the IT Center in Carman Hall, Room 108.

You can schedule an in-person appointment, phone call, or Zoom meeting by visiting Lehman Q.

Use ServiceNow to report incidents (issues) and submit service requests.

ServiceNow can be accessed at: ServiceNow and requires you to sign in using your CUNY Login credentials.

Lehman College offers a variety of technology workshops to help students develop academic and technical skills. Please visit the following workshop pages:

• Student Workshops
• Faculty and Staff Workhops