Frequently Asked Questions

Students have 2 accounts: their CUNY account and their Lehman account.

Claim your CUNY account on the CUNY Log in page.

Claim your Lehman Account on the Lehman Login Account Manager.

Your username is: yourfirstname.lastname##@login.cuny.edu. (ex. Mulan.Fa08@login.cuny.edu)

Your new student email address is now in this format: firstname.lastname##@stu-mail.lehman.cuny.edu.

Your accounts are ready as soon as you register for classes on CUNYFirst.
Registering for classes gives you access to your school email, Brightspace, Lehman360, etc. Doing so also allows you to claim your Lehman account, which gives you access to campus Wi-Fi, Printers and computers.

As an active student, staff and faculty, you have access to every site listed on our Lehman Logins page, and on campus you have access to our campus Wi-Fi, printers, and desktops on campus.

For in-person, phone or zoom assistance, please join our virtual queue or scan the QR code down below, where a live representative can assist you with your issue.  

*In-person assistance is available at the IT Service Desk (Carman 108) or the Leonard Lief Library front desk.

Faculty/Staff and Students can't reset MFA. For assistance to reset MFA please join the IT Lehman Q using the QR code down below:

Or go to: IT Lehman Q

To change/recover your password for your CUNY account go to CUNY Log in page and click Forgot Password.

Go to the Lehman Login Account Manager and click New User (if this is your first time gaining access to your Lehman account) or Forgot Password (to change your Lehman password).

To recover your username for your CUNY account go to CUNY Log in page and click Forgot Username.

To recover your username for your Lehman Account go to Lehman Login Account Manager and click Forgot Username.

After 3 failed attempts to login to your CUNY or Lehman Account, your account gets locked. For further assistance, please join Lehman Q  where a live representative can assist you with unblocking your accounts, or scan the QR code below.

Your new student email address is now in this format: firstname.lastname##@stu-mail.lehman.cuny.edu (ex. Mulan.Fa08@stu-mail.lehman.cuny.edu)

To access your email go to Outlook and sign in with your CUNY credentials.

Go to How to Add Your New Student Email to the Outlook App (iPhone)

• Outlook
• Excel
• Power Point
• Word
• One Drive
• Teams
• Microsoft Copilot

Go to OneDrive and login with your Cuny credentials.

TBD...

Go to Brightspace and login with your CUNY credentials.

Step 1: Verify enrollment in CUNYfirst >Student Center> Schedule builder

Step 2: Login to Brightspace

Step 3: Find course

You should contact your professor/Instructor. If you still experience issues, please join Lehman Q for assistance.

You should contact your professor/Instructor.

Step 1: Login to Lehman 360

Step 2: From the menu click on My Apps> Leonard Lief Library Resources

• Go to your device's Wi-Fi settings and turn Wi-Fi on
• Look for lehman_college and select it.
• Enter your Lehman username and password.
• If your device asks you to Trust or Accept the connection, choose Trust or Accept.
• Make sure you are using your Lehman Login, not your CUNY Login.

Open Center, CA -108

Visit the IT Center's Office Hours page.

• Upload/send your document through Lehman’s printing.
• Go to a print-release station.
• Log in with your Lehman account
• Select your document and print it.

You can go to Lehman’s Leonard Lief Library and add fuds on the “KIOS Machine” next to the Xerox printers.

Yes, you can print in color.

Printing via IT center desktops: When selecting the printer at the Lehman IT center’s computers, amongst the XeroxC8045 printer options, select either Xerox_C8045_Color_Onesided or Xerox_C8045_Color_Twosided.

Color printing via mobile device: Log into Lehman360, under apps select mobile printing, upload your document and select color in the printing options.

Go to Lehman College Microsoft 365 Storage - Lehman College.

Go to Desktop Tutorial Guide for Microsoft 365 OneDrive.

TBD...

We are sometimes able to retrieve lost/corrupted data. Please contact the Help Desk via Lehman Q to discuss the possibilities.

1. Use MFA everywhere it is available. Lehman has separate MFA protections for CUNY Login and Microsoft 365/Outlook/Teams. Setting up one does not automatically set up the other.
2. Never approve an MFA request you didn’t initiate. If you receive an unexpected Microsoft Authenticator prompt, deny it. Lehman specifically warns not to share your password or MFA code—even with someone claiming to be IT.
3. Use a unique Lehman password. Don’t reuse your Lehman password on Gmail, banking, social media, or other websites. Lehman’s guidelines also recommend changing it if you think someone may have discovered it.
4. Be careful with emails. Don’t click on unexpected links or attachments, especially messages asking for passwords, MFA codes, Social Security numbers, or other sensitive information. Lehman asks users to report suspicious emails to spam@lehman.cuny.edu.
5. Keep work data in approved Lehman/CUNY systems. Don’t move student or confidential college information to your personal Gmail, iCloud, personal Dropbox/Google Drive, USB drives, or other unsecured platforms. Lehman’s guidance specifically says to avoid personal accounts or unsecured platforms for student data.
6. Lock your computer whenever you step away, even briefly—especially if you’re working at the Help Desk or handling users’ information.
7. Don’t save passwords in the browser. Lehman recommends using an encrypted password manager rather than browser password storage.
8. If you suspect your account was compromised: change your password immediately, don’t approve unexpected MFA requests, and contact Lehman IT through the official support channels. Lehman Q and Carman Hall, Room 108.

You can schedule an in-person, phone call or zoom meeting by going to Lehman Q.

Use ServiceNow to Report Incidents (issues) and Submit Service Requests.

ServiceNow can be accessed at: ServiceNow and requires CUNY Login credentials.

• Student Workshops
• Faculty and Staff Workshops