The transition will take place during Spring Break.

Starting Monday, April 13, all official Lehman and CUNY communications will be delivered ONLY to your new CUNY email account.

To avoid access issues, please complete the steps below before Spring Break:

✅ 1. Set up Microsoft Multi‑Factor Authentication (MFA)

MFA is required to sign in to your new email and Microsoft 365.

👉To set up Microsoft MFA in advance of your student email transition:

1. Open the Security Info Page in a web browser.
2. Enter your CUNY Login credentials to sign in to Microsoft 365.
   The Security info page for your Microsoft 365 account is displayed.
3. Click + Add sign-in method.
   The list of available factors is displayed.
4. Choose one of the following factors for Microsoft MFA:
• Microsoft Authenticator — if you have the Microsoft Authenticator app. To install it, please go to here.
• Hardware Token — if you have a hardware token that displays one-time passcodes
• Phone — if you cannot use Microsoft Authenticator and must receive an SMS text message or phone call instead (least secure)
5. Follow the prompts to register your selected factor for use with Microsoft MFA.

After the transition to your CUNY email account, you will be prompted to respond to MFA prompts when logging into your email or accessing your Microsoft 365 applications.

Important to Know

• When signing in to your new email or Microsoft 365 apps, follow the Microsoft MFA prompts.
• When signing in to CUNYfirst, Brightspace, Navigate, or other CUNY systems, continue using the same MFA process you already use today.
• If by April 13th, you have not completed the Microsoft MFA set up, you will be forced to do so when trying to access your new mailbox or any of the Microsoft Apps (Outlook, Teams, OneDrive, Word, Excel, etc.)

Some students who are also CUNY employees may have already completed Microsoft MFA. If so, no additional action will be required.

Use LehmanQ for live IT support

LehmanQ is the single point of contact for real-time assistance, including:

• In-person support (Carman Hall, Room 108)
• Phone support
• Zoom support

LehmanQ is required for issues that involve identity verification, such as:

• Password resets
• Account access
• Multi-Factor Authentication (MFA) setups or resets

LehmanQ allows IT to verify identity appropriately, manage high request volumes fairly, and connect users to the right type of support efficiently.

Access LehmanQ here or from the IT Service Desk page.

Where can you find more information?

For full details, FAQs, and updates, visit 👉 Student Email Transition

Note: You will need to sign in using your CUNY Login credentials

Thank you for your attention and cooperation as we improve student email services at Lehman College.