Lehman’s Internal Complaint Procedures

Step 1: Resolution at Lehman College All complaints must be processed through Lehman College first. Students should utilize the internal process to resolve concerns at the institutional level.

• The Student Online Concern Form can be found here. Please be sure to read the instructions found on the page before completing the form. 

SARA Consumer Protection Context & Exclusions Lehman College is a participating institution in the State Authorization Reciprocity Agreement (SARA). SARA policies specifically cover consumer protection complaints for out-of-state distance education students.

• Exclusions: SARA policies do not cover complaints related to grades or student conduct violations. Complaints regarding these matters are governed entirely by the institution’s internal procedures and state laws, not SARA policies.

Appeal Hierarchy for SARA Complaints

If a complaint cannot be resolved at the Lehman College level, the following order of appeals must be followed:

Step 2: Appeal to CUNY (University Level) If the issue is unresolved at Lehman College, students may appeal to the CUNY Office of Student Advocacy and Referral

• City University of New York Office of Student Advocacy and Referral 205 42nd Street, New York, NY 10017 
• EMAIL: studentaffairs@cuny.edu
• WEBSITE

Step 3: Appeal to NYSED (State/SARA Portal Entity) If the issue remains unresolved at the CUNY level, students may appeal to the New York State Education Department (NYSED), which serves as the SARA State Portal Entity.

• Timeline: A student may appeal the institution's decision to the SARA State Portal Entity in New York State within two years of the incident about which the complaint is made.
• For further appeals and instructions:
• New York State Education Department’s SARA Complaint Procedures

Reference: NC-SARA Consumer Protection. This resource is provided for regulatory compliance and informational purposes only; it does not initiate a formal complaint or appeal process. NC-SARA Student Complaint Process

Note: Complaints about a SARA institution’s in-state operations are to be resolved under the state’s normal provisions, not those of SARA.

Additional Information: Accrediting Agencies

Middle States Commission on Higher Education’s Complaint Procedures  

Programs Leading to Certification and Their Disclosure Statements

Bachelor’s Degree Programs

• Accounting (BA)
• Accounting (BS)
• Health Services Administration (BS)
• Nursing (RN to BS in Nursing)
• Nutrition and Dietetics (BS)

Master's Degree Programs

• Accounting (MSA)
• Business: Concentration in Human Resource Management or International Business (MS)
• Business: Concentration in Marketing
• Computer Science Education (MSed)
• Education Administration as School Building Leader (MSed)
• Health Pre K-12 Teacher (MSed)
• Nutrition (MS)

Online Certificate Programs

Undergraduate Certificates

• Nursing Home Administration
• Infant-Toddler (Early Childhood Education)

 Advanced Post Baccalaureate Certificate

• Advanced Educational Leadership / District Leader
• Bilingual Extension, B – 6
• Bilingual Extension, 5 -12
• Bilingual Ed. Ext. (BE) CR-ITI Grades B – 6
• Bilingual Ed. Ext. (BE) CR-ITI Grades 5 - 12
• Computer Science Education
• Educational Leadership/School Building Leader
• Gifted Education
• Health Education P-12
• Teacher Leadership

Continuing Education Certificate Programs

• All Online Certificate Programs from Lehman’s School of Professional Studies
• Non-Credit Certificate in Trilingual Latino Studies