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Instructional Support Services Program/Tutoring

Instructional Support Services Program

Lehman College’s Instructional Support Services Program (ISSP) is home of the Lehman College Tutoring Center (LTC) and Science Learning Center (SLC). The ISSP provides Lehman students with the opportunity to achieve academic success through the guidance and encouragement of peer tutors and professional staff members. We invite students and faculty to utilize the services offered through the ISSP, which include workshops and tutoring for undergraduate and graduate students seeking to improve their skills in writing and content knowledge in specific courses. At the ISSP, all of our tutors have received grades of A or A- in the classes they tutor and most are certified by the College Reading and Learning Association (CRLA).

Please take some time to review our website and note the services we offer.

Marisol Jimenez,

Mission of the Instructional Support Services Program

The mission of the Instructional Support Services Program (ISSP) is to facilitate students' development as independent and collaborative learners through individual and group tutoring, workshops, and by providing access to educational technologies. The ISSP strives to support students' academic work and foster their participation in lifelong learning. 

Goals of the Instructional Support Services Program

  • Provide academic support to faciliate students' timely progress to degree completion
  • To help students develop effective study skills, including the ability to use their existing knowledge to aid in learning new content, to assess their comprehnsion, and to adopt appropriate study strategies given their learning goals
  • Provide training for ISSP staff to assist in their professional growth

History of the Instructional Support Services Program

College Reading and Learning Association certified programIn the 1980s, tutoring at Lehman College consisted solely of writing tutoring, which took place at the Writing Center in Carman Hall. In 1994, the Writing Center expanded and changed its name to the Learning Center, and began offering tutoring in a variety of humanities and social sciences courses. With the expansion, the Center moved to the Old Gym Building to accommodate the increased flow of staff and students. The Learning Center continued to grow over the years as workshops and symposiums were added to the services available for students. In 2000, the Learning Center further expanded under the director, Althea Forde, and adopted a new name, the Instructional Support Services Program (ISSP). The ISSP became the umbrella for two tutoring centers: the Lehman Tutoring Center (known as the Academic Center for Excellence until the Spring of 2019), which offers tutoring for writing, social sciences and humanities courses, and the Science Learning Center. Given the expansion in services to students, leadership roles also grew. In 2004, an Assistant Director was hired, followed by a Writing and Literacy Coordinator in 2007, and a Science Learning Center Coordinator in 2008.

Under the direction of Ms. Forde, in 2000 the ISSP attained certification from the College Reading and Learning Association (CLRA), a national organization which certifies tutor training programs. The ISSP received CRLA recertification in 2005, 2010 and 2015.

Today, the ISSP reaches over 2200 students each year through tutoring and workshops. During the 2016-2017 academic year, ISSP provided 20,840 hours of tutoring to graduate and undergraduate students, an almost double increase from the previous decade. Currently, the ISSP continues to think of innovative ways to reach students. In 2011, the ISSP began offering online writing tutoring, allowing students to submit papers online and receive helpful comments from some of the most experienced writing tutors. Currently, the program offers online tutoring in writing and for select humanities, and natural and social sciences courses.